Kindness Costs Nothing: Understanding Our Code of Conduct and Speaking Up the Right Way
By PCA Integrity Manager Suanne Waugh
Pony Club is built on respect, sportsmanship, friendship, and a shared commitment to creating a positive environment for everyone involved. Whether you are a rider, parent, volunteer, coach, official, or committee member, we all play a role in maintaining a culture where people feel safe, welcome, and valued.
Our Code of Conduct Matters
The Code of Conduct sets the standard for how we treat one another. It reminds us to:
- Act respectfully towards others.
- Communicate appropriately and constructively.
- Consider the impact of our actions and words.
- Support a safe and inclusive environment.
- Demonstrate good sportsmanship both on and off the grounds.
Most members come to Pony Club because they enjoy horses, learning, and spending time with others. By treating each other with courtesy and respect, we help ensure that Pony Club remains a positive experience for everyone.
Kindness Costs Nothing
It is easy to underestimate the impact a kind word, a patient response, or a supportive conversation can have.
Before sending a message, making a social media post, or responding to a disagreement, ask yourself:
- Is it respectful?
- Is it necessary?
- Is it helpful?
And when it comes to social media or online communications
- ·Would I say this face-to-face?
Small acts of kindness can prevent misunderstandings from becoming conflicts and help build stronger clubs and communities.
When Something Concerns You
Sometimes members witness behaviour that concerns them or believe that a Pony Club policy may have been breached.
If you are concerned about behaviour, it is important to use the appropriate reporting process rather than discussing the matter widely within the club, on social media, or through gossip.
The best approach is to:
- Review the relevant Pony Club policy or Code of Conduct.
- Gather factual information about what occurred.
- Submit a report using the Pony Club Report Form if you believe a policy may have been breached.
- Allow the matter to be assessed and managed through the appropriate channels.
Making a report ensures concerns are handled fairly, confidentially, and consistently.
Managing High Emotion Situations
Horse sport can be emotional. We invest significant time, effort, and passion into our clubs, our children, our horses, and our volunteers. Sometimes emotions can run high.
When you find yourself becoming upset, frustrated, or angry, one of the most effective things you can do is remove yourself from the situation for a moment.
Consider:
- Taking a walk away from the arena or activity.
- Waiting before responding to an email or message.
- Talking to a trusted friend or family member.
- Giving yourself time to reflect on the facts.
- Returning to the conversation when emotions have settled.
- Asking someone else to represent you to manage a question or query.
A response made in the heat of the moment can often escalate a situation. A response made after taking time to reflect is usually more productive and respectful.
Working Together
Every member contributes to the culture of Pony Club. By following our Code of Conduct, showing kindness to others, using appropriate reporting processes, and taking time to manage our emotions when situations become challenging, we can help create a positive and supportive environment for all participants.
Let’s continue to make Pony Club a place where respect, friendship, learning, and good horsemanship thrive.
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